Charging, battery and protection

Guide · Care

How to charge and look after the battery.

All Perform props charge the same way: with a USB-C cable. Here you will find what happens on the charger and after unplugging, how to look after the battery and what to do when the device does not respond.

ChargingRestart and reset

Photo:Charging — prop connected to a USB charger, lit up — to be supplied

• Charging
• Battery
• Protection
• Restart and reset
• Support

Charging

Photo:Charging — close-up of the USB-C cable plugged into the device — to be supplied

USB-C and charging time

Plug the USB-C cable from the box into the charging port and the other end into a USB charger.

• With a 2 A charger a full charge takes about 2 hours, with a weaker charger up to 4 hours.
• On the charger the device charges, is switched on and can light up. You can also connect to it from the app.
• After charging, put the USB cover back on the port. A spare cover is in the box.

1. On the chargerThe device charges, is switched on and can light up.
2. Unplugging USBThe charging chip restarts and the circuit switches off.
3. Button onSwitch the device back on with the button.

The device going dark when you unplug the cable is expected — it is not a fault. Just switch it on with the button.

How the device shows charging progress and a full charge will be added.

Battery

Perform props have a built-in lithium-ion (Li-ion) battery. How long they light up depends on brightness and mode: roughly 1 to 24 hours per charge. The battery capacity is listed on the product page in the e-shop.

Photo:Battery — prop stored in its case away from sun and heat — to be supplied

Battery care

General advice for Li-ion batteries:

• Do not leave the battery fully empty for long. If you will not use the prop for a while, store it partly charged and top it up from time to time.
• Keep it out of direct sunlight, hot cars and away from heaters.
• Do not charge it wet or hot straight after a performance; let it dry and cool down first.
• Charge on a dry, non-flammable surface.

Protection

• If the device is damaged (cracked, deformed, unusually hot or you notice a smell), stop charging and using it and email us.
• Do not take the capsule or the battery unit apart.
• Use an undamaged USB-C cable and an ordinary USB charger.

A description of the built-in protection (for example a low-battery warning or behaviour when overheating) will be added once it is verified on the device.

Restart and reset

Restart: the device does not respond

Symptoms

• The device does not respond to the button.
• An animation is stuck or the device lights up differently than usual.
• The app cannot see the device even though it is lit.

Steps

1. Connect the device to a charger with the USB-C cable. On the charger it is switched on and can light up.
2. After a moment, unplug the cable. The charging chip restarts and the circuit switches off.
3. Switch the device on with the button.
4. If the problem persists, email us with a short video.

Photo:Restart — plugging in and unplugging the USB-C cable, port and button marked — to be supplied

Reset to default settings

Symptoms

• A restart did not help and the device still does not behave correctly.
• The device cannot be connected to the app even after a restart.

Steps

We will add the exact steps. Until then, email us and we will help.

Photo:Reset — the reset spot on the device, marked on the photo — to be supplied

More guides

• Flying with LED propsCapacity in Wh, luggage rules and a note to print.
• Photographing and filmingHow to capture light trails with a camera or a phone.
• App guideSigning in, connecting, modes and sync.

Need help?

Email us. Tell us which product it is, what is happening and what you have already tried; a short video or photo helps a lot.

The contact form in the app does not reach us — we do not receive messages sent through it.

info@luxiluxi.comAll guides